expresscopy.com > FAQ
Frequently Asked Questions
General Questions
Do I have to pay a fee or sign a contract to use expresscopy.com?
How do I place an order with expresscopy.com?
Can expresscopy design for me?
How much does shipping cost?
Products
Do you have examples of your printed products?
What products do you offer?
Will you print something that is not on your product list?
How much do your products cost?
Bindery Services for Flyers/Brochures
What types of Bindery/Finishing Services do you offer?
What is Scoring?
What is Tab Sealing?
Postcard Addressing & Mailing Services
What is the difference between ‘Print + Address + Mail’ and ‘Print + Address’?
What is the turnaround time for Print + Address + Mail orders?
Which files types do you accept for address lists?
When ordering Print + Address + Mail service, can I have extra postcards sent to myself?
For ‘Print-Only’ orders, can I address my postcards or flyers using my desktop printer?
Creating a Document for Print
I am creating a design using my own software. What are your print file specifications?
Can I see what my design will look like printed?
What file types does expresscopy accept for printing?
What does the term "bleed" mean?
General Questions
Do I have to pay a fee or sign a contract to use expresscopy.com?
There is absolutely no membership fees or contractual obligations to create an account or place an order.
How do I place an order with expresscopy.com?
There are two ways to start:
- Use one of our customizable online designs.
- Upload your own design.
Unlike many competitors, there is no charge to upload your file, and there are no fees for "premium" designs.
Can expresscopy design for me?
Yes. Please call (tel.8002605887), email (https://www.expresscopy.com/contact-support), or chat online (chat link) for one-on-one customer support, Monday through Friday.
How much does shipping cost?
Shipping charges are dependent on your selection of the speed to deliver, your location relative to Portland, Oregon, the size and weight of your package, and UPS rates. For a detailed estimate please see our pricing calculator.
Products
Do you have examples of your printed products?
Request a sample pack by mail. to see our products, print quality, and paper stocks in person.
What products do you offer?
Direct mail services, postcards, flyers, brochures, business cards, door hangers, greeting cards, and more. For more information regarding expresscopy.com products and services, please click here.
Will you print something that is not on your product list?
We can print projects that fit on a 12 x 18”, Tabloid sheet of paper with bleed. Please call (tel.8002605887), email (https://www.expresscopy.com/contact-support), or chat online (chat link) if you want a custom order created.
How much do your products cost?
Pricing is based on quantity. Please visit our Price Guide for more information. Call (tel.8002605887), email (https://www.expresscopy.com/contact-support), or chat online (chat link) for an immediate, custom quote, Monday through Friday.
Bindery Services for Flyers/Brochures
What types of Bindery/Finishing Services do you offer?
Folding, scoring, and tab sealing. Please see our Bindery Services page for more information or our Price Guide for pricing.
What is Scoring?
‘Scoring’ creates a crease in the paper to provide a better fold on heavier stocks.
What is Tab Sealing?
‘Tab sealing’ uses a sticker on your folded project to stay closed during mailing.
Postcard Addressing & Mailing Services
What is the difference between ‘Print + Address + Mail’ and ‘Print + Address’?
Selecting ‘Print + Address + Mail’ (full service direct mail) does everything necessary to mail your postcards—address and mail—through the US Postal Service directly to your customers. U.S. addresses only. Payment for this option includes the postage for your individual postcards.
‘Print + Address’ service will only address your project, then we will send YOU all the postcards via your choice of UPS Ground or UPS Air. We do not mail your postcards to your customers. Payment for this option does not include the postage for your individual postcards.
Both services are available for postcards only.
What is the turnaround time for Print + Address + Mail orders?
We do everything in our power to complete your project fast. Orders placed before three o’clock Eastern Standard Time will be processed and delivered to the Post Office the next business day.
The US Postal Service quotes 3–5 business days for ‘First-Class’ delivery, relative to Portland, Oregon.
Which file types do you accept for address lists?
Our website accepts .txt, .csv, .xls, .sdf, .dbf, and ACT! files for address lists. If you have another format, or any questions, call (tel.8002605887), email (https://www.expresscopy.com/contact-support), or chat online (chat link) for an immediate, custom quote, Monday through Friday.
When ordering Print + Address + Mail service, can I have extra postcards sent to myself?
Yes. There are two ways to do this:
- Add your name and address to your address list as many times as you like, then check the box to allow duplicates in your address list, in the checkout process.
- Add another item to your order for ‘Print-Only’ postcards or ‘Print + Address’ postcards (with the postcards coming directly to you).
For ‘Print-Only’ orders, can I address my postcards or flyers using my desktop printer?
We do not recommend running our printed products through any heat-producing printer (this includes laser printers) or other equipment, as it may damage both the printed product and your printer.
Creating a Document for Print
I am creating a design using my own software. What are your print file specifications?
expresscopy accepts print files in many common formats including PDF and Microsoft Publisher. Our design specifications vary depending on which product you are ordering. Click the link below to view design specifications by product:
Postcards
Flyers & Brochures
Business Cards
Door Hangers
Greeting Cards
If you need more assistance, please call (tel.8002605887), email (https://www.expresscopy.com/contact-support), or chat online (chat link) for an immediate, custom quote, Monday through Friday.
Can I see what my design will look like printed?
During the design creation process you will have the chance to review and accept a PDF preview, or digital "proof," of your final print file.
You will also have the option later in the order process to order a color proof to be sent to you via UPS Next Day Air Saver for $25. Your order will not be printed until you approve the proof.
What file types does expresscopy accept for printing?
We recommend saving directly to PDF from your design program for the best print. Expresscopy will convert all print files to a PDF for printing.
What does the term "bleed" mean?
‘Bleed’ is the area that your design extends into, beyond the size of your final project. If you don’t want a white border around your project, you need to bleed your content off the final cut size of your project.
